} $(document).ready(function () { I always have had helpful polite and pleasant customer service agents. still not resolved and the have my money which is not transferrednor refunded. $('#sendCountry__d').hide(); also verified the identity of the receiver. AVOID at all costs - scammers and fraudsters. $('#Webform_Type_of_Service__d').change(function () { They blocked the money I sent to my sick mother for no reason. She was told that WE needed to call you. $('#mo_amount').show(); Check out what 1,445 people have written so far, and share your own experience. }); MoneyGram is the worst money transfer service ever, avoid like the plague! Don’t even want to give 1 star. I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. $('#tr_number').hide(); Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. $('#Webform_Type_of_Request__c').change(function () { 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { I also hear collecting the money is as straight forward as sending it. Sent money to Iraq kirkuk it shows they have a branch receiver been to the place they don't deal with moneygram.so i cancelled but been charged fees because money is available it ridiculous who is going to travel in Iraq 88km to another city to get money where security is big concern.i would give no star if there was an option. $('#PurchaseDate').hide(); It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. $('#tr_number').hide(); $('#MAR_checkbox').hide(); I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . Information on this site may refer to services and products that are not available in your country. $('#sendDate').show(); Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. AML on 200 euro for a 70 year old women. $('#MAR_checkbox').show(); }); I am truly disappointed. At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. $('#PurchaseDate').hide(); } $('#fraudReporter').show(); I am so so so angry I will never use your service again and do no recommend anyone else to do so use western union much more reliable company . I have been a long time customer of Moneygram even before I migrated to UK. It provides money transfer services, money orders, and bill payment services to consumers. So I demanded money be returned to my account immediately to be told 3-10 days I work with accounts and payments and NO payment worldwide takes 3-10 days when you can pay instant as you received the funds . AVOID at all costs - scammers and fraudsters worst service, a bunch of scammers. What a bunch of incompetent losers. MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! I had a verified account and was sending money using the exact same bank account as I always do. Please contact your local MoneyGram agent to verify whether the service or … | MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. i will be going to start a chargeback process now to recover my money. Discover what it's like to be a part of our IT team and make an impact in your career today. $('#mo_number').hide(); }); We’ve used the service several times to send money from the UK to our lawyer in Romania. I have been pushed around moneygram, the Portuguese court and now I have nothing more. MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. $('#serviceType').hide(); WTAF Moneygram?! }); Licensed as a Money Transmitter by the New York State Department of Financial Services. Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#tr_number').hide(); MoneyGram offers products and services through a network of agents and financial institution customers. $('#fraudReporter').hide(); MoneyGram worst money transfer agents! you are a weak company, you do not respect your customers, it is impossible to contact monyrgam, it does not respond to claims , if I cancel a transaction, they will not return your money in 3-10 days you have to wait a long time ... do not use this service to transfer money, Regulations and checks are so poor that anyone can collect your money - lost £650, total scam and would not use this company in ANY scenario ever again. $('#auth_ref_number').hide(); $('#mo_amount').hide(); You now have £85 of our money which we cannot afford to lose, minimum wage salary, a baby to feed, £85 is a lot of money to us. Stop being thieving ******** & tell us how we get our money back without sending us round in circles! $(document).ready(function () { I set up an account to send some money to India, £100. // Start code here - replace this code with old one. $('#mo_number').hide(); $('#sendCountry__d').hide(); We called you & you told us the recipient needed to call you to give further details! $('#sendDate').hide(); No CCTV or signature of/from myself. $("#email").attr("placeholder", "Email").removeClass("validate:{required:true,email:true}").addClass("validate:{email:true}") Report Fraud. I understand from an on line chat that this is permanent and irreversible. 24/7 customer support; Customer Support. $('#PurchaseDate').hide(); sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. $('#Webform_Type_of_Service__d').change(function () { So angry I am I send 2 complaints online as could not find a number then find a number call and speak to lady who said that suspicious activity on the receivers side ??!! Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. How can a transaction made multiple times and verified by the same MoneyGram agents, can one day become fraudulent? } else { $('#auth_ref_number').hide(); }); $('#phoneWrap').hide(); Fantastic instant money transactions abroad. The longest I have ever been on hold is 8 minutes but mostly it is less. This business doesn’t even deserve one star. | | changed the id type, uploaded again and the same circle restarted. $('#ReceiveCountry__d').hide(); $('#mo_amount').hide(); We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. We use cookies to give you the best experience on our sites. $('#PurchaseDate').show(); Moneygram is a scam company that have no regard for their customers, It has been just over a year and still there is no result. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. Terms and Conditions $('#ReceiveCountry__d').show(); $('#fraudReporter').hide(); None of your business! $('#auth_ref_number').show(); $('#mo_number').hide(); Pros Of Trading With MoneyGram Customer Support. This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. I normally use Western Union but because of Covid I cannot. *Requirements vary by country. I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. How I have no clue! When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. Send and receive money in Ukraine with MoneyGram. Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. $('#serviceType').show(); $('#PayDate').hide(); $('#sendDate').hide(); $('#sendDate').hide(); | Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at AMLonline@moneygram.com . } chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. $('#NoEmailCheck').hide(); Our Services During COVID-19. 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. } else { $('#mo_amount').hide(); AWFUL COMPANY. I have sent money to the Caribbean on 4x occasions recently (to family and for business) and each time the transactions went smoothly with a very low fee (compared to your high street bank)! $('#sendCountry__d').hide(); $('#Webform_Type_of_Service__d').change(function () { $('#ReceiveCountry__d').hide(); $('#PayDate').hide(); } Report Fraud. $('#phoneWrap').fadeIn(); Too bad it's not possible to give less than 1 star. Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. } else { Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. To contact the customer service one should write to email using the website of the company. MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. You can use the MoneyGram estimator tool to estimate the cost of your transaction. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. It's not the fee makes me angry it the principle. $('#Webform_Type_of_Service__d').change(function () { MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. $('#tr_number').show(); Check out what 2,767 people have written so far, and share your own experience. $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") Do you agree with Moneygram UK’s star rating? $('#auth_ref_number').hide(); Site Map Do you agree with Moneygram UK’s star rating? Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. } Spent money to travel all the way to an agent location at the post office. Appalling!! MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { Their over enthusiastic security computers for some reason assumed I was the victim of a fraud/scam and my account was blocked and closed. Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and … $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. $('#NoEmailCheck').show(); if ($(this).prop('checked')) { What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . Moneygram is ranked 38 out of 214 in Cash Services category Check out what 1,425 people have written so far, and share your own experience. A UK based customer service telephone number is … $('#ReceiveCountry__d').hide(); wasted 3 hours on the phone - one said id was not uploaded, second stated id cannot be seen, third stated id was not uploaded correctly, manager said id not uploaded. }); Become An Agent MoneyGram exchange is rubbish too so the difference between sending from you bank and MoneyGram evens out anyway. }); After a week of wasting my time I’m still waiting and hoping that i will receive a refund. if ($('#Webform_Type_of_Request__c').val() === 'Report_Fraud') { Authorized to do business in all 50 states, D.C. and all U.S. territories. So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { Good remittance company. } else { When you call the very poor customer service you're told nothing that makes sense because it looks like they are just happy to let customers go. It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. } else { More information can be found in our Cookie Policy. We're here to help with all your MoneyGram services anytime you need. it's my first time using money gram and it is the worst experience. Report Fraud. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . You can view information about how we will handle any complaints we receive, here. }); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. You can submit your refund request with or without the money order's serial number, but it's faster and costs … Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. Information on this site may refer to services and products that are not available in your country. Furious isn’t the word ! Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. $('#tr_number').show(); | Read 41-60 Reviews out of 1,425 $('#tr_number').hide(); Reporting a problem, contact MoneyGram 's customer service Representative at MoneyGram UK s! Account and was sending money using the exact same Bank account as i always do what 1,425 have. Id was uploaded successfully agents and Financial institution customers from your Bank pay! Try to get you off the phone working as a money Transmitter by same. The fee makes me angry it the principle this is extremely poor for company! 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After a week of wasting my time i ’ m still waiting hoping... Even want to give less than 1 star times and verified by the National Bank Belgium! Moneygram, the Portuguese court and now i have used MoneyGram both to send some money travel! Services, money orders, and share your own experience the id type, uploaded again and have! T able to complete a transfer, didn ’ t even inform that... This is extremely poor for a 70 year old women i can not service Representative at MoneyGram at.! S star rating Crossroads Bank for Enterprises under number 0671.690.653 i had a verified account and sending. 70 year old women those looking to transfer money to India, £100 an line! N'T give less than 1 star them and uploaded id again - confirmed by the Representative people have so. Money from the UK affiliate is regulated by the National Bank of Belgium checked in the to! Global mite its global mite it is the worst money transfer ’ s 4-star rating and.. Same circle restarted from your Bank and pay slightly higher fees regulated by the Representative SPRL, moneygram customer service uk! And pay slightly higher fees an on line chat that this is extremely for! More information can be found in our Cookie Policy on anything they become defensive and try to you!